Privacy Policy

Your privacy matters to us at SystemCastly

Last updated: January 15, 2025

Introduction and Scope

SystemCastly operates as an educational technology company based in Thailand, providing front-end development training and educational resources. This privacy policy explains how we collect, use, and protect your personal information when you interact with our services at systemcastly.com.

We understand that trust forms the foundation of any educational relationship. That's why we've designed our data practices to be transparent, fair, and aligned with both Thai Personal Data Protection Act (PDPA) and international privacy standards.

This policy applies to all interactions with our platform, including website visits, course enrollments, communications, and any related educational services we provide.

Information We Collect

We collect information that helps us provide better educational experiences and maintain our learning community. Here's what we gather and why:

Personal Information

Your name, email address, phone number, and educational background when you register for programs or contact us directly.

Learning Data

Progress tracking, assignment submissions, course completion rates, and interaction patterns within our educational platform.

Technical Information

Device information, browser type, IP address, and website usage patterns to optimize our platform performance.

Communication Records

Email exchanges, support ticket conversations, and feedback you provide to help us improve our services.

How We Use Your Information

Your data serves specific purposes that directly benefit your learning experience and our ability to provide quality education:

  • Delivering personalized learning experiences and tracking your educational progress
  • Providing technical support and responding to your inquiries promptly
  • Sending relevant course updates, educational content, and program announcements
  • Improving our curriculum based on student performance and feedback patterns
  • Ensuring platform security and preventing unauthorized access
  • Complying with Thai educational regulations and legal requirements
  • Analyzing usage patterns to enhance our website and learning platform functionality

Your Privacy Rights

Under Thai PDPA and International Standards

You have significant control over your personal information. Here are your rights and how to exercise them:

Access Your Data
Request a copy of all personal information we hold about you, including learning progress and communication history.
Correct Information
Update or correct any inaccurate personal details in your account at any time.
Delete Your Account
Request complete removal of your personal data, subject to legal retention requirements.
Limit Processing
Restrict how we use your information while maintaining essential educational services.
Data Portability
Receive your personal data in a structured format to transfer to another service provider.
Withdraw Consent
Stop certain data processing activities, though this might affect some service features.

Data Sharing and Third Parties

We maintain strict controls over who can access your information. Here's our approach to data sharing:

We don't sell your personal information to anyone. Period. However, we do work with carefully selected service providers who help us deliver quality education:

  • Educational technology platforms that host our learning management system
  • Email service providers for course communications and updates
  • Payment processors for secure transaction handling (when applicable)
  • Cloud storage providers that maintain data security certifications
  • Analytics services that help us understand and improve user experience

All third-party partners sign strict data protection agreements and can only use your information for the specific services they provide to us. We regularly audit these relationships to ensure compliance.

Security Measures

How We Protect Your Information

Security isn't just a feature for us – it's fundamental to everything we do. Here's how we keep your data safe:

Encryption

All data transmissions use industry-standard SSL/TLS encryption. Stored data is encrypted using advanced algorithms.

Access Controls

Strict role-based access ensures only authorized personnel can view your information on a need-to-know basis.

Regular Monitoring

Automated systems continuously monitor for suspicious activities and potential security threats.

Secure Infrastructure

Our servers are housed in certified data centers with physical security, redundancy, and disaster recovery protocols.

Data Retention

We keep your information only as long as necessary to provide our services and meet legal obligations. Here's our retention schedule:

Retention Periods

Active Account
Personal and learning data maintained while your account remains active and for educational continuity
3 Years
Course completion records and certificates for verification purposes after account closure
7 Years
Financial and legal documentation as required by Thai business regulations
1 Year
Technical logs and analytics data for platform improvement and security monitoring

International Data Transfers

While SystemCastly operates primarily in Thailand, some of our technology partners may store or process data in other countries. When this happens, we ensure appropriate safeguards are in place:

  • Data processing agreements that meet Thai PDPA requirements
  • Adequate protection standards equivalent to Thai privacy laws
  • Regular compliance audits of international partners
  • Your explicit consent for any transfers outside Thailand when required by law

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:

  • Email notifications to your registered address
  • Prominent announcements on our website
  • In-platform notifications when you log into your account

We encourage you to review this policy periodically. Continued use of our services after changes indicates your acceptance of the updated terms.

Privacy Questions or Concerns?

We're here to help with any privacy-related questions. Your trust is important to us, and we want to make sure you feel comfortable with how we handle your information.

Email Us
help@systemcastly.com
Call Us
+66 52 003 330
Visit Our Office
20/15-16 ซอยเดยไนท์, Muang Pattaya
Bang Lamung District, Chon Buri 20260